Nakul Shenoy Profile picture
Jul 17, 2018 5 tweets 5 min read Twitter logo Read on Twitter
Today the missus @DeyShenoy tried to log into her @ICICIBank account using her credentials, but she was instead logged into some OTHER account! That random account appears to wrongly have her phone number on record. What the heck is happening, @ICICIBank_Care? @suchetadalal
The @ICICIBank mobile app is luckily still working for the missus @DeyShenoy, except it now shows email address of that OTHER account. But each time she tries to use her username & password to access her account online, it logs her onto the OTHER person's account! @suchetadalal
This gargantuan (and bloody dangerous) mix-up of accounts is happening due another account having a wrong phone number linked to their account! If just a wrong phone number can cross-connect net-banking account log-ins, how safe are any of our accounts, @ICICIBank? @suchetadalal
I think @deyshenoy was just fortunate that this other random account she was wrongly given access to by @icicibank is empty/dormant. I wonder if @ICICIBank_Care would still give the same polite "sorry for inconvenience" response if this was another operative account?@suchetadalal
I hope @ICICIBank_Care turns @Finacle's attention to this ASAP. If a wrong phone number in a @icicibank a/c (or other banks running the same software?) can cause such gigantic mix-ups, I shudder to think what could happen with other wrong entries, say #Aadhaar. @suchetadalal

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