Nikhil Taneja Profile picture
Nov 8, 2017 8 tweets 2 min read Twitter logo Read on Twitter
Regarding the #Indigo incident: I don't know both sides of the story and I completely condemn any violence for any reason. Having said that, I will use this occasion to talk about one thing that gets to me: our behaviour with customer support staff in India. #thread
I know we live in a time where capitalism is at its peak and we pay a lot of money to get the services we demand on time and in the best possible manner. But I've seen time and again that there's an incredible amount of entitlement in a lot of us because of this.
It's the service industry but it's also run by humans, and yes, sometimes, things go wrong for legit errors, but sometimes, they go wrong because of no reason, and that shouldn't give any of us the right to mistreat the service employees or customer reps.
And yet, I see that the behaviour of so many of us, who come from a place of money, towards these representatives (who may literally be that, and not be the reason for the error) is inhuman, to say the least. We shout, scream, belittle people who are not in our strata of society.
I have seen people scream at delivery boys because they were late by a few minutes, shame customer service execs on the phone, mistreat drives, abuse waiters. Why is this okay? When did this become 'normal'?
This regular display of class superiority or entitlement is the reason behind the anger of the working class. That manifests itself, many a times, in violence.
Again: I'm not saying violence is okay, I'm just putting out a perspective.
Perhaps, instead of blindly condemning such incidents, we should have larger discussions on our behaviour as well.. that leads to such incidents. This anger is not about *one* customer's misbehaviour, it's coming from how we behave as a society towards the working class.
Don't call people as 'abey', 'oye', 'waiter' or 'driver'.. they have names. Treat people with dignity and respect. Just because they don't earn as much as us, doesn't make them any less human than us. Be kind.. #TheEnd

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More from @tanejamainhoon

Aug 4, 2018
Unpopular opinion up ahead: Been reading much about the #SuhanaKhan Vogue cover and seeing the vitriolic that's been directed at her, I wanted to offer some contextual understanding of the hows and whys of such a cover (and why Suhana doesn't deserve hate). *Please* bear with me:
I'll begin by saying I understand the outrage: There's a person who has no achievement, per se, who's made it to a magazine cover primarily because she's the daughter of a celebrity. There are many more who 'deserve' to be on a cover. There are so many things to unpack here:
1. Suhana Khan's privilege: Yes, she's privileged to be on a cover. She's privileged to be born to SRK. The privileges she's afforded as being a star kid also comes with intense scrutiny by the public. She's had private pictures leaked & is hounded by paparazzi wherever she goes.
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Mar 6, 2018
I recently met a really smart, well-informed young traveller from Canada who earns his living by planting trees & then spends the money he earns there in travelling the world. We had a long chat on how in India there's a snobbery on the kind of jobs young people *should* do. 1/n
No matter the class you belong to in India, society has conditioned all Indian families to think that doing traditional 'jobs' at 'offices' is the only way to success and happiness, and the only way to find pride. There's little respect for any other form of earning a living. 2/n
And so we have hundreds and thousands of young Indians who are coaxed into studying engineering, MBA, medicine and all the other 'well-respected' professions but discouraged from doing anything else that they might actually be good at, because it's not 'respected enough'.
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