Hey hey drop-in time! This is Irene. She just came in to talk. She bought a new (desktop) computer at Best Buy. They said her old hard drive was "unsalvageable" (it was working when she brought it in). I suggested 2nd opinion. 
Her main issue was how the new Outlook is different from Outlook Express. She wanted it to do one thing it wouldn't do. I searched help forums to determine, she was right, it won't do that thing. I suggested workarounds.
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