Thread by @dirktherabbit

Absolutely shocked with @Uber customer services after the worst Uber trip in #Miami

Booked a trip to FLL Airport yesterday, should be an easy trip, one highway most of the way

Driver spoke not a word of English, ok I get Miami is partially Spanish speaking, but not a word? 1/

Uber's response: "We know that not being able to clearly communicate with your driver can be frustrating."

What? There's no basic requirement to be able to talk to passengers?

But actually that wasn't the main issue, more so that he couldn't operate his - Spanish - SatNav 2/

So he exits I-95 (the highway up from Miami north) early THREE times. Each time he has to get back on the highway which involves sudden veering of lanes.

At this point I'm getting anxious - no phone roaming to call for help, can't talk to him and a flight to catch 3/

Finally I see him about to exit a fourth time early, I start reading the SatNav myself (I don't speak Spanish but figure it out) and use hand signals to direct him 4/

The response from @uber:

"Although your driver may not have taken your preferred route, the fare you paid falls within the fare estimate"

Taken my preferred route? You mean the way there?

Oh and there's more (might as well copy in @uberuk now too)

.@uber doubled my fare to "fairly compensate" the driver based on there being four passengers

There was only me but this kind of scam seems to be common local10.com/news/local-10-… (cc @TVAmyViteri)

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