Today I told my class that working class/poor students are less likely to know rules can be bent, and less likely to ask to bend them, or for other kinds of help, and I got an email from a sophomore saying that helped her make sense of why her first year was so hard. I told them explicitly that they can ask for extensions on their papers, and how to do it, and that they can come to talk to me about their papers. Same student admitted they'd been overwhelmed about the paper, asked for an extension, and set up an office hours appointment. Win!