So other than following up on shit that should have been done but wasn't, sifting through miles of forwarded emails (all with full quote below a statement saying "my comments in red” or “+cindy”), and cursing Slack "threads", I spend a good chunk of my day juggling Jira tickets. So much of our work is ticket driven, yet many of us seem to lack basic best practices and habits that could make our (ok: my) life a lot easier. So let me present a quick primer:

Essential Ticket Skills - just because Jira sucks doesn't mean you have to!

Slack has been detrimental to my productivity; it seriously induces ADD. Let me rant for a moment... When it works well, online chat allows for immersion in a team or group and absorption of tribal knowledge merely by hanging out there. I don’t know what specifically it is about Slack, but it seems to implicitly discourage this.

More and more, I'm coming around this this point of view: don't phish your employees. benthamsgaze.org/2017/08/22/sho… Most users get a minimum of at least 10 mails a day or so that all basically say "click here, then log in" *and that are legit*. They're continually being _trained_ to do this.

Since ancient times, members of the #infosec tribe have adhered to a set of rigid Rules of Branded Vulnerabilities across the cybersphere. These rules apply equally regardless of actual merit, impact, or practicality of the vulnerability in question. They are: