Ibrahim Bbossa #IKB Profile picture
Aug 14, 2018 16 tweets 8 min read Twitter logo Read on Twitter
This thread explores #consumerprotection aspects in the new broadcasting licensing regime. When in full force it will have hallmarks of what is happening else where in the region. Currently, all broadcasting are in advanced stages of signing agreements
There are three fundamental reasons why we regulate:
1. For effective and robust competition (avoid market failure)
2. Protect #consumers (ensure #consumer interests are protected)
3. Ensure widespread access to networks and services (preventing anti-competitive practices
#Consumerprotection in the new PUBLIC SERVICE PROVIDER LICENCE has a pricing condition requiring the Licensee (broadcaster) to within fourteen (14) days after signing the Licence Agreement, to provide @UCC_Official with a copy of its charges for all licensed services.
To protect #consumers broadcasters must notify and obtain approval from @UCC_Official whenever a broadcaster proposes any changes in the tariffs. This is in line with Section 5(1)(e) of the Uganda Communications Act, 2013 in regulating rates & charges for communication services
The new broadcasting Licence requires a broadcaster to submit to @UCC_Official within sixty (60) days of being granted a licence, a document detailing the broadcaster's Consumer Complaints Handling mechanism. This forms the basis of verifying compliance to providing redress
The broadcaster is required to maintain a database of all #consumer complaints received & handled capturing this information:
a)Date of complaint,
b)Complainant’s Name and full Contact address,
c)Brief Description of the complaint,
d)Action taken and the date of resolution
The new broadcasting licensing regime empowers @UCC_Official with the right to review complaint database kept by broadcasters as and when required. Additionally, broadcasters must submit to @UCC_Official a monthly report summarising the complaints received and handled.
It's why in implementing the complaints handling framework in the communication sector, #consumers are encouraged to complain by first submitting the complaint to the service provider. It is in the event that one remains dissatisfied that complainant submit to @UCC_Official
Where the complaint is not resolved using the complaint handling mechanism of the broadcaster, @UCC_Official shall investigate the complaint and direct where necessary the broadcaster to take the necessary remedial action in accordance with the Act and the relevant Regulations.
#Confidentiality and #dataprotection
The broadcaster is required to ensure and maintain the confidentiality of all consumer data, obtained in the course of providing its services to customers or interconnecting to public networks.
#Confidentiality and #dataprotection
The license requires that broadcasters must ensure that Consumer information is treated in confidence and must not be divulged or disclosed to any third party without a warrant from Court or under circumstances permitted by law.
The new licensing regime requires broadcasters to develop internal guidelines on #consumer #dataprotection and #privacy, detailing the measures put in place to ensure confidentiality and protection of all consumer related information. Guidelines are submitted to @UCC_Official
The Licensed broadcaster shall be required to air content of the National Public Broadcaster’s (UBC) primary channel even after expiration of customer subscription.

This means that UBC must remain accessible on the platform even when subscription expires
Free to Air” is defined and described to mean television (TV) and radio services broadcast in unencrypted form, allowing any person with the appropriate receiving equipment to receive the signal and view or listen to the content without requiring a subscription;
The new broadcasting licence takes into account and with provisions on:
Licensed broadcasters shall comply with the local content obligations as stipulated in the regulations, guidelines and standards as shall be set by the Licensor @UCC_Official. The local content guidelines require 20% of local content on a licenced platform

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More from @IBbossa

Sep 6, 2018
Why does data have to expire? Why can’t data be used like fuel? Once a customer makes a purchase, the usage should be at the discretion of the customer.

I was faced with this question and was not ready with an answer. Now I do and would like to share in this thread....
Data is Bandwidth. That is the first aspect to appreciate. So when you purchase a data bundle, you are being given access to a fixed amount of bandwidth for a specific period. Data services are subscription based just as you pay for your Pay-TV, which expires after a period.
Bandwidth is the capacity of a wired or wireless network communications link to transmit the maximum amount of data from one point to another over an internet connection in a given amount of time -usually one second. Bandwidth describes the data transfer rate or capacity.
Read 9 tweets
Aug 2, 2018
#COMMENTS on the @Airtel_Ug @K2Telecom endorsement agreement.
Is the Airtel/K2 transaction a merger or acquisition? What does it mean for K2 customers? Has @UCC_Official approved this transaction?
The Airtel/K2 transaction is neither a merger nor acquisition. It's a brand endorsement arrangement, were K2 entered into agreement allowing @Airtel_Ug to use her Trademark, Brand name (K2 Telecom) & Resources to market @K2Telecom products & services to customers @UCC_Official
Under the Brand Endorsement Agreement, K2 customers will continue enjoying the same or similar services with a different code prefix (0708). The customer migration will be voluntary. Customers will exercise their contractual right to either move to Airtel or not.
Read 6 tweets
Jul 25, 2018
Eliminating #ScratchCards doesn't directly curb criminality. No. It however streamlines distribution & airtime selling, ensuring accountability for persons involved in the distribution process & improves the integrity of communication systems through traceability & accountability
Gaps emerged this year when security agencies investigating fraud identified individuals aiding & abetting crime. Common amongst the individuals was that they were all airtime vendors/hawkers. Unfortunately, telecoms had no record of these masqueraders being authorised dealers.
@UCC_Official requires registration of all vendors of SIM cards & airtime products. Hence, UCC wanted to find telecoms precariously liable by having them held responsible for the actions or omissions of the masquerading vendors for regulatory measure. The telecoms objected.
Read 18 tweets
Jul 8, 2018
Free-To-Air (FTA) channels Vs #PayTV subscription.
Pay TV operator have argued that their business model is "Subscription". That when a customer opt for Pay TV, their primary interest is in the premium Pay TV content and not to watch the Free To Air channels.
Follow thread...
During the stakeholder consultations as part of the New broadcasting licensing development, many commentators were for #PayTV providers offering Free-To-Air channels free to subscribers even after monthly subscription have run out. The reason being, they are Free so why pay?
Just like many #PayTV providers globally have also refused to allow customers to pay per channel. Customers are not allowed to customise channels they want to watch for one simple reason, many channels whether it is Discovery Channel or C-SPAN may not be viable on their own.
Read 14 tweets
May 18, 2018
You will recall that Pay TV operators raised concerns about the new broadcasting licensing regime by UCC. A formal joint statement by all Pay TV operators shocked the public especially the claim of a unjustified fee increase.
Follow thread
In a meeting on 26th April 2018, UCC agreed to halt any enforcement action to allow parties involved to harmonise positions on issues raised by the Pay TV operators. Having concluded the said discussions with Pay TV Operators, the following reflect agreed positions.@Pamankunda
1. UCC agreed with the submission by Pay TV Operators that providers without physical infrastructure in Uganda shall not be required to obtain Public Infrastructure Provider (PIP) Licenses. This was more of a clarification of the license provision, than a matter of contention.
Read 15 tweets

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