Discover and read the best of Twitter Threads about #consumer

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#Consumerprotection
This thread explores #consumerprotection aspects in the new broadcasting licensing regime. When in full force it will have hallmarks of what is happening else where in the region. Currently, all broadcasting are in advanced stages of signing agreements
There are three fundamental reasons why we regulate:
1. For effective and robust competition (avoid market failure)
2. Protect #consumers (ensure #consumer interests are protected)
3. Ensure widespread access to networks and services (preventing anti-competitive practices
#Consumerprotection in the new PUBLIC SERVICE PROVIDER LICENCE has a pricing condition requiring the Licensee (broadcaster) to within fourteen (14) days after signing the Licence Agreement, to provide @UCC_Official with a copy of its charges for all licensed services.
Read 16 tweets
I have a lot to say about this recent story by @cbcErica @cbcgopublic on #Telecom @contracts & #SalesPractices, as a #lawprof working in #ConsumerRights & #DisputeResolution & not as a director of CCTS (disclaimer: views my own, based on my research & publicly available info) 1/8
My work (with funding from Forum of Canadian Ombudsman) on industry ombuds in 🇨🇦🇦🇺🇬🇧, commonlaw.uottawa.ca/en/news/prof-p…, found that these schemes do provide access to justice by providing quick dispute resolution for consumers. But...they do have two major drawbacks 2/8
Industry ombuds schemes, like @CCTS_CPRST, resolve individual disputes but can't do independent investigations and also don't have powers to change industry practices. While resolution may be good for individual consumers, it compartmentalizes systemic issues. 3/8
Read 8 tweets
Dear #ISP and #internet & #tech companies.

Now that the #netneutrality vote has happened, here are my rules as a #consumer and #Customer that I will use to decide who gets my dollar bills.

(thread)
1>$ I will be subscribing to the services and providers who voluntarily maintain the closest model of #netneutrality.

If @Comcast starts charging for prioritized services, I will not only opt for the cheapest and most basic plan possible...
2>$ ...I will move to any other #ISP that maintains fair and open access. I will move to a new neighborhood if I must.

I can go back to cellular or satellite internet, or 1995-style #dialup if it means supporting fair and open access providers. 96kb #ISDN? I'm lovin it.
Read 16 tweets

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