Discover and read the best of Twitter Threads about #customersupport
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Time for a thread on customer feedback, and why *every* team in every business should pay more attention to customer feedback.
#cx #customersupport #CustomerExperience
⬇️ Click through to read ⬇️
#cx #customersupport #CustomerExperience
⬇️ Click through to read ⬇️
For the last eight years as a [product] marketer, I’ve spent 20 minutes every day checking through whatever help desk system is in use. And I can 💯 say I’ve learnt something new from that practice every day.
From raising priority for things that I already knew, like bugs, or learning new use cases and understanding the language customers use regarding your product, every email is a chance to do something better than before.
