Discover and read the best of Twitter Threads about #customerexperience
Most recents (3)
Happy Friday! Let's walk through a fun #CX comparison that my Friend just experienced. (Photos are from her and used w/ permission.) Thread:
Friend got her first puppy (Millie) and is doing a great job learning how to take care of Millie's needs.
Friend got her first puppy (Millie) and is doing a great job learning how to take care of Millie's needs.
She signed up for BarkBox, and the first one arrived while Millie was teething and really uncomfortable. One of the toys in the box totally saved Friend's life - Millie loves it and won't put it down and is feeling much better with it.
Friend was so impressed with BarkBox's selection and care, that she messaged them.
They offered live chat, but also a text service - thoughtful, since we all have our phones on our persons 24/7.
So she texted:
They offered live chat, but also a text service - thoughtful, since we all have our phones on our persons 24/7.
So she texted:
Time for a thread on customer feedback, and why *every* team in every business should pay more attention to customer feedback.
#cx #customersupport #CustomerExperience
⬇️ Click through to read ⬇️
#cx #customersupport #CustomerExperience
⬇️ Click through to read ⬇️
For the last eight years as a [product] marketer, I’ve spent 20 minutes every day checking through whatever help desk system is in use. And I can 💯 say I’ve learnt something new from that practice every day.
From raising priority for things that I already knew, like bugs, or learning new use cases and understanding the language customers use regarding your product, every email is a chance to do something better than before.
1/
#PillPack #Acquisition:
Hi #entrepreneur #startup: One of the best businesses to start - building up the best #distribution pipeline and providing awesome #CustomerExperience .
sam33r.com/home/besbiz
#Technology #ideas
#PillPack #Acquisition:
Hi #entrepreneur #startup: One of the best businesses to start - building up the best #distribution pipeline and providing awesome #CustomerExperience .
sam33r.com/home/besbiz
#Technology #ideas
2/
If your someone else is building the distribution network with awesome #CustomerExperience in your space then be very scared - Ask the Hollywood studios about Netflix and Amazon Prime
#Amazon #Technology #PillPack #acquisition #entrepreneur #startups
If your someone else is building the distribution network with awesome #CustomerExperience in your space then be very scared - Ask the Hollywood studios about Netflix and Amazon Prime
#Amazon #Technology #PillPack #acquisition #entrepreneur #startups
3/
Amazon to buy (for $1bn) online pharmacy @PillPack which ships prescriptions around the US, and overnight.
Under threat: $400 billion pharmacy business. @Walmart @Walgreens @cvspharmacy stocks dropped.
#Amazon #Technology #PillPack #acquisition #entrepreneur #startup
Amazon to buy (for $1bn) online pharmacy @PillPack which ships prescriptions around the US, and overnight.
Under threat: $400 billion pharmacy business. @Walmart @Walgreens @cvspharmacy stocks dropped.
#Amazon #Technology #PillPack #acquisition #entrepreneur #startup
