Discover and read the best of Twitter Threads about #CX
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Happy Friday! Let's walk through a fun #CX comparison that my Friend just experienced. (Photos are from her and used w/ permission.) Thread:
Friend got her first puppy (Millie) and is doing a great job learning how to take care of Millie's needs.
Friend got her first puppy (Millie) and is doing a great job learning how to take care of Millie's needs.
She signed up for BarkBox, and the first one arrived while Millie was teething and really uncomfortable. One of the toys in the box totally saved Friend's life - Millie loves it and won't put it down and is feeling much better with it.
Friend was so impressed with BarkBox's selection and care, that she messaged them.
They offered live chat, but also a text service - thoughtful, since we all have our phones on our persons 24/7.
So she texted:
They offered live chat, but also a text service - thoughtful, since we all have our phones on our persons 24/7.
So she texted:
Time for a thread on customer feedback, and why *every* team in every business should pay more attention to customer feedback.
#cx #customersupport #CustomerExperience
⬇️ Click through to read ⬇️
#cx #customersupport #CustomerExperience
⬇️ Click through to read ⬇️
For the last eight years as a [product] marketer, I’ve spent 20 minutes every day checking through whatever help desk system is in use. And I can 💯 say I’ve learnt something new from that practice every day.
From raising priority for things that I already knew, like bugs, or learning new use cases and understanding the language customers use regarding your product, every email is a chance to do something better than before.
Twas the night before #BikeSchool
And all thru the house
Not a creature was stirring
Not even a mouse
And all thru the house
Not a creature was stirring
Not even a mouse
The cables were strung past the headtube with care
In hopes that Prof @greg_loper soon would be there
#BikeSchool
In hopes that Prof @greg_loper soon would be there
#BikeSchool
The #BackRow was nestled all snug like some #Freds
While tweetstorms of #Tacos danced thru their #Threads
#BikeSchool
While tweetstorms of #Tacos danced thru their #Threads
#BikeSchool
#RPA in BFSI at BNP Paribas Cardif ☑️ Contextor bots accelerate anti-laundering process from 20 min to 30 sec ► bit.ly/EN-compliance
#RPA in BFSI at American Express ☑️ Contextor bots accelerate onboarding of thousands of new merchants every year ► bit.ly/EN-AmEx
#RPA in BFSI at HelloBank ☑️ Contextor bots speed up Customer onboarding process + KYC from 25 min to 5 min ► bit.ly/EN-HelloBank
